Shift signoff

I am not able to approve or decline a shift for payroll

A shift can be awaiting signoff with the an inability to approve or decline for payroll, ie, you cannot change to thumbs up or thumbs down

This would be due to their being outstanding expenses on that shift to action. Once those expenses are actions, ie, approved of declined you can then approve or decline the shift for payroll

I have signed a shift off as thumbs down and/or I cant find a shift. Where is it?

A shift that has been marked as thumbs down for Payroll signoff will result in that shift not being sent to Awaiting Payment and therefore will not be included in a payroll batch for payment

This shift will skip Awaiting Payment and be set as completed.

If this was a mistake you can undo this as follows

• Go to Jobs > Completed
  
• Utilise the Search parameters at the top of the page to find the shift
• Here you can click on the button under the Evaluate and Signoff column
  
• This will allow you to readjust the Payroll signoff
  • Select the black dot to send back to Awaiting signoff
    
  • Select the green thumbs up to approve for payroll and send to Awaiting payment
    
• Press Submit and the shift will be sent

I cannot see the completed Open shifts in the shift evaluation to signoff and pay

Understanding Open Shifts and Why Clocking In/Out Is Essential

With Open-shifts on Staffwise, it's essential to understand that these are fundamentally different from scheduled shifts. They are flexible by design, meaning staff are given a range of days within which they can complete the shift, rather than a fixed start and end time set by the system in advance.

Because of this flexibility, the only way for the system to know when the shift actually happened is for the staff member to clock in and clock out.

Here’s why this is critical:

• The shift does not exist in the system until the staff member clocks in and out. This is not a bug or limitation — it's a defining feature of open shifts.

• Clock-in and clock-out times define the actual shift duration, which is then used for reporting, billing, hours worked, and audit logs.

• Since the shift can be done on any date within a specified range, only the staff action determines when the shift was done and how long it lasted.

If staff do not clock in/out:

• The system cannot create the shift record.

• Hours will not be logged.

• The shift is effectively "invisible" to the platform, as it has no time data to work with.

To ensure accurate tracking and visibility:

• Please remind staff to clock in when they start and clock out when they finish.

• You may also set automated reminders or notifications within Staffwise to prompt this if needed.

What can you do if staff have not clocked in and out of their Open shifts

Staff can retrospectively clock in and out of an Open-shift at a later date and can manually add their clock in and out times manually. You can set these options on the Job Overview when creating an Open-shift based job:

I have more than 1000 shifts to signoff for payroll